Support

Returns and replacements

Because our flowers are handcrafted, we review return or replacement requests on a case-by-case basis.

Please contact us as soon as possible if something arrives damaged.

Include a photo and your order details when reaching out.

Custom pieces may require a different resolution path.

Damaged on arrival

If an item is damaged during delivery, send us a photo and your order number so we can review the issue quickly.

Custom arrangements are made specifically for your request, so we handle those with a case-by-case resolution process.

Reach out through the contact page and we’ll reply using the same inbox the site notifications use.